Services and Pricing

Our SBI package consists of in online and in-store surveys that provide valuable insight into your customers that can be used to review their feedback in the aggregate or drill down and sort responses for periods of time, business lines, product quality, service areas and customer demographics. Armed with this information, RSS clients are now able to drive profitability by making informed business decisions that will solve problems and seize marketplace opportunities.

RSS SBI solution is easy to implement, risk free and can start immediately. There is no software to download or contracts to sign. Upon engagement, a designated RSS research analyst will contact you to customize your business satisfaction survey and design six month, one year and two year survey programs. In approximately two weeks your SBI package will arrive with instructions on implementation. After installation survey results will be tabulated and submitted to management electronically. Your RSS representative will stay in contact and monitor your survey in order to ensure the survey is on target. Results are immediate.

RSS Guarantee: If for any reason you are unhappy with the services provided by RSS we will refund your monthly fee and terminate services immediately.

RSS’s customer service program was developed to meet our customer’s challenge of managing dissatisfied customers. Unfortunately most calls received by our department are from customers who felt their experience at your store was unsatisfactory. Our call center gives unhappy customers an independent platform for customers to explain their grievances before they go online and vent their issues in chat rooms and store review websites.

Our experienced customer service department will listen to the problem and alert store management with the name and nature of the grievance. Swift action by store management generally resolves these issues and prevents the issue from escalating and causing immeasurable damage to a store’s reputation due to negative online reviews.

RSS customer service department is staffed with personable and professional experts that understand it is their job to protect your brand’s reputation. All calls are documented with a detailed report submitted immediately following every call.

RSS SBB solution is designed to harness the power of electronic communications to bring your customers back consistently. The SBB is simply an email promotional campaign that consists of a monthly electronic communication to each of your clients. Leveraging the knowledge gained from the SBI this marketing piece can consist of a company newsletter, product promotion, coupon or any other news item designed at increasing customer traffic.

RSS email campaigns are not just emails but rather a powerful tool that measures what happens after we click send. Our sophisticated technology gives you the results of your campaign. After every campaign, you will be provided with detailed information on how many emails were sent, how many were opened, how many emails were forwarded to friends, bounce rates, who clicked through your to your website and who opted out and why. Simply, SBB campaign will build your business.

For more information on and a detailed breakdown on our SBB program please sign up.

RSS SSM was created to assist our client companies on optimizing their profiles on social media sites such as Facebook, Twitter, LinkedIn, Flickr, Youtube and many more. We understand that social media is unchartered territory for most companies and we will work with you to provide a roadmap to online social media success. SSM will work in tandem with you to integrate a program with your existing marketing and communication initiatives in order to drive maximum profitability to your company.

SSM program is based on data gathered from our SBI program, analysis of industry trends and strategic plans of your store’s management. Leveraging our RSS programs, we will identify your brands biggest fans and create, design and implement a program that spreads your product on and offline. Our sophisticated tracking tools will measure how and where the word is getting out. Finally, SSM will also teach your entire company how to integrate social media and word of mouth marketing into every aspect of your organization.

For more information on and a detailed breakdown on our SMM program please sign up