ReallySimpleSurvey is based in Culver City, CA and is founded on a fundamental belief in following the golden rule of business – “Treat others as you want to be treated”. Our mission is to be the most consistent indicator of your future business by measuring your customer’s experience today and providing you meaningful data and insight that can be utilized to grow your business profitably tomorrow.
We believe that growing companies are the result of two things – profitable customers and a great customer experience. ReallySimpleSurvey provides the intellectual property that closes the loop and garners unbiased customer feedback regarding their buying experience. For our clients who have followed this program, RSS has consistently generated healthy profits for companies by identifying and maximizing areas of “good profits” which is defined as non discounted profits or healthy customers paying full price.
We practice what we preach. ReallySimpleSurvey started with the sole focus of creating our entire business model around providing quality data that will provide an outstanding customer experience to our customers. By treating others as we want to be treated, our delighted customers are our biggest fans and recommend us to fellow businesses therefore increasing our profitability and growing our business. We accomplish this by consistently executing the following service loop: Really Simple Survey’s employees are committed to our company vision and therefore consistently deliver a product that exceeds our customer’s expectations. Next, completely satisfied clients discover ways to increase their profitable business with us. Finally, our satisfied customers and clients serve as our brand ambassadors who advertise our business via word of mouth which brings in no cost profitable referral business.
Really Simple Survey stands behind our product. If for any reason we do not completely satisfy you we will cancel our services and refund your last bill.
“Our mission statement is to provide our customers with a superior experience. Really Simple Survey helps us hold our employees accountable for providing outstanding service to our customers. By measuring our results, we can now align our organization’s performance to our mission statement.”